FAQ
Why use drop-off points instead of door-to-door delivery?
- Dropping lots of boxes off at one place means less driving for us, so keeps costs down.
- You don't need to be in at an exact time, nor have your veg left outside your front door.
- Boxes are in the van for fewer hours, which keeps the veg fresher and reduces transport pollution.
- Collection from a neighbour means sharing ideas, meeting others, even swapping veg.
What if I don't want a veg-box every time?
Can I have a box without certain veg.....?
What should I do with the empty box?
What if I don't need a whole box - is it possible to just get a few bits?
What happens if I'm occasionally unable to collect during the set hours?
- No problem. Just log in to your account and adjust as necessary. Can can either choose to put your order on as a repeat, excluding things you dislike and choosing substitutions or log on every week and browse what's on offer, selecting delicious extras for that weeks delivery. We do ask that your order is finalised two days prior to delivery as we need time to head into the fields and pick it all. We also have to give the bakery two days notice.
Can I have a box without certain veg.....?
- Yes. When you order just click on 'customise my box' and let us know of any veg you don't want. You can select up to four specific veg or veg families. It's up to you to keep it updated but easily done by logging in to your account. Alternatively just phone us at the farm and we'll adjust your account for you.
What should I do with the empty box?
- We love to get them back each week! We supply our veg in re-usable wooden or reinforced cardboard boxes, which can be folded and returned to your collection point or the delivery driver. Some people simply decant their veg into their own bags when they collect.
What if I don't need a whole box - is it possible to just get a few bits?
- Yes. Have a look at the Extras page for veg which are available separately. You can also order your eggs, fruit juice, bread, flour and more from this page. We do ask that you spend a minimum of £9.00 when making an order without a box. However, if you pick up your box from a collection point, this minimum amount can be waived. If you can't see what you need just give us a bell and we will do our best to help.
What happens if I'm occasionally unable to collect during the set hours?
- You can usually make other arrangements if you ring your collection point in good time. The only thing drop-offs really don't like is uncollected boxes and no idea whether they're going to be collected!